Contact
One address, read by people. What you put in the message decides how fast it gets sorted.
This is the only support channel for Thundr Mobile. We have no phone line and no other address — if a message about Thundr Mobile reaches you from a different domain, it is not from us.
What to include
Whatever it is about, start with the email address on your account — almost every request needs it and asking for it costs a round trip. Then, depending on the topic:
Something is broken
- What you were doing when it happened
- Your phone and browser (for example: iPhone 13, Safari)
- Whether it happens every time or happened once
- A screenshot, if you have one
A charge you do not recognise
- The email address on your account
- The date and amount
- How you paid
- ⚠️ Never send full card numbers — we do not need them and cannot use them
Reporting someone
- Use the in-app report button first — it attaches the context automatically
- Email only if the report button is not available to you
- Roughly when it happened, and what happened
Your data
- Say whether you want a copy, a correction, or deletion
- Email from the address on the account, so we can verify it is you
- See the privacy policy for what each request covers
Appealing a moderation decision
- Email from the address on the actioned account
- What you believe happened
- Anything that supports it
- We cannot discuss action taken against anyone else’s account
What to expect
Messages are read by people and answered as quickly as we can manage. We deliberately do not publish a response-time guarantee, because a promise we could not keep every time would be worse than no promise at all.
Two things we will never do: ask for your password, and contact you from a domain other than thundr.mobi. Anything doing either is not us.
If it is urgent
If someone is in immediate danger, contact your local emergency services — we cannot dispatch help. For threats, blackmail, or anything involving a minor, contact your local police as well as reporting it here, and keep whatever evidence you already have.
The safety page covers blocking, reporting and what happens afterwards in more detail.
Who you are writing to
Thundr Mobile is an independent video chat service at thundr.mobi. We are not affiliated with thundr.com or any similarly named service and we cannot help with their accounts, their charges or their support requests — if that is what you need, our About page explains the difference.